This is found in Legacy: Daughter of Utah Pioneers Newsletter, Winter 2008
1. Speak to people. There is nothing so nice as a cheerful word of greeting.
2. Smile at people. It takes 72 muscles to frown, and only 14 to smile.
3. Call people by name. The sweetest music to anyone's ears is the sound of his or her own name.
4. Be friendly. If you would have friends, you need to be one.
5. Be cordial. Speak and act as if everything you do is a genuine pleasure.
6. Be genuinely interested. People want to know that you care about what they have to say.
7. Be generous with praise. Affirmation is uplifting to a person. Be cautious with you criticisms.
8. Be considerate. Feelings are hurt rather easily. Be aware of that fact and don't be rude--even if you disagree.
9. Give service. It's more fun to give than to receive. You'll make somebody's day.
10. Add to these a sense of humor, a big dose of patience and a dash of humility, and you will be rewarded many fold.